What time is check in and check out?

Check in begins at 4:00 PM, and check out is at 11:00 AM. If you expect to arrive early or need a later departure, please contact us before your stay. While we cannot guarantee early check in or late check out, we are happy to accommodate requests whenever possible.

Can I request early check in or late check out?

Early arrival requests are welcome and we will note them and do our best to have your room ready as soon as possible, though early check in cannot be guaranteed. If you arrive before your room is ready, you are welcome to register and enjoy the lodge and campus amenities while you wait. We are also happy to store your luggage and will send you a text message as soon as your room becomes available. A late check out of up to one hour may be available, depending on occupancy. Early check in and late check out are always complimentary when available. Please contact the front desk during your stay to inquire about availability.

What is your cancellation policy?

Our cancellation policy requires cancellation at least 7 days prior to your arrival date. If for any reason you are unable to cancel prior to this time, you will be charged for one night’s room and tax.

Do you require a deposit?

No. A credit card is required to secure all reservations; however, FivePine does not charge a deposit for individual bookings. Upon arrival, guests will be asked to present a valid credit card and photo identification, both in the name of the registered guest.

Can I modify my reservation after booking?

Yes. Reservations are flexible, and changes can be made without charge up to 7 days prior to your arrival date. All modifications are subject to availability and may result in a rate adjustment depending on the updated dates, room type, or seasonality.

Do you have minimum stay requirements?

One night stays are available on most dates throughout the year. A two night minimum stay may be required during holiday periods and on Fridays and Saturdays from Memorial Day through mid October.

What types of lodging do you offer?

FivePine offers 36 luxury cabins, including two accessible cabins, and 8 spacious suites in the main lodge.

Do all accommodations have fireplaces?

Yes. All cabins and suites at FivePine feature gas fireplaces, providing a warm and relaxing ambiance year round.

Do all accommodations have soaking tubs?

Yes. All cabins and suites feature in room soaking tubs, offering a relaxing space to unwind during your stay.

Are your accommodations air conditioned?

Yes. All cabins and suites at FivePine feature central air, ensuring a comfortable stay throughout the year.

Do you have accessible rooms?

Yes. FivePine offers two accessible cabins designed to provide a comfortable and welcoming stay. For specific accessibility needs or to confirm availability, please contact the front desk and our team will be happy to assist.

Which accommodations are best for couples?

All cabins and suites at FivePine are designed with couples in mind, offering a private and relaxing setting. Our Romance Cabins and Serenity Cabins are especially popular for couples and special occasions, providing an ideal atmosphere for getaways, celebrations, and time together.

Which accommodations are best for families?

Families are best accommodated in our Townhouse Suites or Caboose Cabins.

Do you have adjoining rooms?

No. None of our rooms are adjoining or have connecting doors.

Do any of your rooms have two bedrooms?

No. All of our cabins and suites are open floor plan with no separation between the sleeping and living areas. The Caboose Cabin features two beds in a shared space.

Do any of your rooms have a kitchen?

No. None of our cabins or suites include a full kitchen. All accommodations are equipped with a mini fridge, microwave, electric kettle, French press, and bar sink for added convenience.

Is there an elevator?

No. FivePine does not have an elevator. Patio Suites and all cabin styles are single level. Upper Townhouse Suites are split level and the entrances are located on the second floor of the lodge, with a full flight of stairs inside each suite.

Do you have rollaway beds available?

Yes. Rollaway beds are available for $35 per night in our Townhouse Suites, Caboose Cabins and Classic Cabins. Rollaway beds are not offered in Patio Suites, Romance Cabins or Serenity Cabins.

Do you have cribs available?

Yes. Complimentary pack 'n play style portable cribs are available in all suites and cabins.

What amenities are included with every stay?

All guest stays include a collection of signature amenities designed to enhance your experience. Each stay includes a nightly wine and beer reception from 5:00 PM to 6:00 PM, access to the Sisters Athletic Club, and deluxe coffee & tea service available from 7:00 AM to 10:00 AM. Seasonal amenities may also be available, including an outdoor pool, complimentary cruiser bikes, mountain bike rentals, and snowshoe rentals.

If you are staying in one of our Romance Cabins or Serenity cabins, your deluxe coffee & tea service will be hand delivered each morning with complimentary mimosas.

Is WiFi included?

Yes. FivePine provides complimentary WiFi.

Do you provide complimentary bicycles?

Yes. Complimentary cruiser bikes are available for guests 14 years of age and older and at least 4'11" tall to use during daylight hours in the spring, summer, and fall seasons. Mountain bikes are also available for rent at $5 per hour during spring, summer, and fall, offering a great way to explore the surrounding trails.

Is there a pool?

Yes. FivePine offers an outdoor pool that is open daily from Memorial Day through mid October, from 9:00 AM until sunset. Guests also have access to the indoor pool at the Sisters Athletic Club during its regular business hours, subject to the club’s pool schedule.

Is there a hot tub?

Yes. An outdoor hot tub is available for guest use at the Sisters Athletic Club during its regular business hours. Access is included with your stay, subject to the club’s schedule and availability.

Is breakfast included?

Yes. FivePine offers a complimentary deluxe coffee & tea service for all overnight guests when booking direct, served daily from 7:00 AM to 10:00 AM in the Event Center. The service includes a continental style selection of homemade granola, yogurt, oatmeal, fresh fruit, hard boiled eggs, housemade scones, muffins, croissants, as well as coffee, tea, and juice.

Guests may upgrade this amenity to delivery with mimosas for $35 per day per couple. This upgraded delivery is included at no additional charge for guests staying in Romance Cabins and Serenity Cabins.

Are there EV chargers on property?

Yes. FivePine offers complimentary EV charging for overnight guests with two Tesla Destination chargers and a Bosch Power Max charger. Non guests may also use the charging stations for a flat $20 fee.

Is parking included?

Yes. Unassigned parking is available on site for all guests.

How far in advance should I book spa treatments?

Shibui Spa recommends booking appointments about three weeks in advance to secure your preferred time. Appointments may be scheduled up to two months ahead of your visit. Please note that appointments are not held for walk in availability, including for lodging guests.

Can I visit the spa if I am not staying at FivePine?

Yes. Shibui Spa is a private business open to the public.

Is access to the spa included with my stay?

Shibui Spa access is not included with overnight stays. However, spa access is included with all paid spa appointments.

Is FivePine family friendly?

Yes. Guests of all ages are welcome at FivePine. At least one registered guest per room must be 18 years of age or older.

Are children allowed in all room types?

Yes. Many of our rooms and cabins feature a single king size bed. We recommend reviewing bed configurations when booking to ensure your accommodations comfortably fit your total party size.

Do you provide cribs or pack and plays?

Yes. Pack and play style cribs are available upon request at no additional charge. Please let us know in advance if possible so we can have one ready for your arrival.

Are pets allowed?

Yes, FivePine offers five pet friendly accommodations that must be reserved in advance. This includes three Pet Friendly Classic Cabins and two Pet Friendly Caboose Cabins. Leashed and well behaved pets are welcome in outdoor areas and inside pet friendly cabins. Please note that pets are not permitted in the main lodge, event center, or pool deck.

Is there a pet fee?

For designated pet friendly cabins, the pet fee is included in the room rate at the time of booking.

Are there walking areas for dogs on property?

Overnight guests are welcome to walk dogs on property pathways and along the FivePine trail connector, which provides access to the Peterson Ridge trail system.

For safety and insurance reasons, FivePine is not open to the general public for dog walking, and access is reserved for registered guests.

Where is FivePine located?

FivePine Lodge is located at 1021 Desperado Trail in Sisters, Oregon.

How far is FivePine from Bend?

FivePine Lodge is located approximately 30 minutes from Bend, Oregon.

What airport should I fly into?

The closest airport is Redmond Municipal Airport (RDM) in Redmond, Oregon, located about 30 minutes from FivePine. Rental cars are available at the airport, and taxi or airport shuttle services can be arranged with advance reservations. Please note that ride share options in the area are very limited.

Do I need a car during my stay?

FivePine’s campus includes two restaurants, an athletic club, a movie theater, a spa, and hiking trails, all within walking distance. However, many guests choose to have a car available for exploring the surrounding area, including day trips and local sightseeing.

What are road conditions like in winter?

Winter driving conditions can include snow and ice, depending on the weather. For the most current road conditions, please visit www.tripcheck.com before traveling.

What should I do if wildfire smoke is forecast during my trip?

FivePine is a great choice for travelers during wildfire season and offers a smoke free guarantee. Cancellation fees will be waived for direct bookings if wildfire smoke significantly impacts the property or the town of Sisters, defined as an AQI of 151 or higher as reported by AQICN. All suites and cabins feature individual HVAC systems with high quality HEPA filtration to support indoor air quality and guest comfort.

The FivePine campus also offers a variety of indoor amenities, including a movie theater, athletic club, spa, and brewery, providing comfortable recreation options regardless of outdoor conditions.

How many guests can FivePine accommodate?

FivePine can accommodate up to 200 guests in the Elda Teresa Event Center, which can be customized to fit a variety of group sizes and event styles. We host both indoor and outdoor weddings, offering flexible spaces to create a memorable experience for your celebration.

Can wedding guests stay on property?

Yes. Guests can book both cabins and suites at FivePine, depending on availability.

Do you offer elopement packages?

Yes. FivePine offers thoughtfully designed, reasonably priced elopement packages for couples. These packages are designed to make the process simple, with just a marriage license required. We provide the essentials, including an officiant, witnesses, bouquet, cupcakes, and a two night stay in a Romance Cabin.

Do you provide tables, chairs, and linens?

Yes. FivePine provides indoor reception chairs along with a variety of table and linen options to support different wedding styles and setups.

Can we use our own vendors?

Outside vendors may be approved in advance. However, all catering services are exclusively provided by FivePine.

Is there a wedding coordinator?

FivePine provides a banquet captain to support your event on the day of your wedding. Many couples also choose to hire a professional day of wedding coordinator to help ensure everything runs smoothly.

How far in advance should we book a wedding?

We recommend booking about one year in advance to secure your preferred date. However, if your dates are flexible, availability may still be found throughout the year.

Do you have meeting space?

Yes. FivePine offers conference and meeting space in the Elda Teresa Event Center. The space can be configured as one large venue or divided into smaller breakout rooms, including a boardroom. It also includes AV capabilities, with optional catering services available to support meetings and events.