Privacy Policy
Last updated May 29, 2026
Effective date: May 29, 2026
FivePine Lodge & Cabins ("FivePine," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit fivepine.com (the "Site"), make a reservation, stay with us, or otherwise interact with our business.
By using the Site or our services, you agree to the practices described in this policy.
Information We Collect
Information you provide directly. We collect information you give us when you make a reservation, book a spa appointment, plan a wedding or event, sign up for our newsletter, purchase a gift card, contact us, or fill out a form. This may include your name, email address, mailing address, phone number, payment information, guest preferences, dates of stay, and any details you choose to share with us.
Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, referring website, and how you interact with the Site.
Information from third parties. We may receive information from our booking and payment partners, and from social media platforms when you interact with our pages.
How We Use Your Information
We use the information we collect to: process and manage reservations, bookings, and gift card purchases; provide spa, wedding, event, and lodging services; respond to your questions and requests; send our monthly newsletter and promotional offers (where you have signed up or where permitted by law); operate, improve, and secure the Site; understand how visitors use the Site; and comply with legal obligations.
Cookies and Analytics
The Site uses cookies and similar technologies. We use Google Tag Manager and analytics tools to understand Site traffic and usage. We may also use advertising technologies that help us reach past visitors with relevant offers. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on.
How We Share Information
We do not sell your personal information for money. We share information in the following ways:
With service providers who help us operate our business, including our reservation system (InnRoad), payment and gift card processing (Square), email and newsletter delivery, and website hosting and analytics providers. With professional advisors, and with authorities where required by law or to protect our rights and the safety of guests and staff. In connection with a business transfer such as a merger or sale of assets.
Some of these arrangements, such as advertising and analytics cookies, may be considered a "sale" or "sharing" of personal information under certain state privacy laws. See "Your Privacy Rights" below.
Third-Party Links and Embedded Content
The Site links to and embeds content from third parties, including Vimeo, Google Maps, our reservation and gift card platforms, and social media networks (Facebook, Instagram, Pinterest, TripAdvisor). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, to opt out of targeted advertising or the "sale" or "sharing" of your information, and to not be discriminated against for exercising these rights. Residents of Oregon, California, and certain other states have specific rights under their state privacy laws. To make a request, contact us using the details below. We will verify your request before responding, and you may use an authorized agent where the law allows.
Data Retention and Security
We retain personal information for as long as needed to provide our services and meet legal, accounting, and reporting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
FivePine Lodge & Cabins
1021 Desperado Trail, Sisters, Oregon 97759
Phone: (541) 549-5900
FivePine Lodge & Cabins is a Central Oregon destination resort and is conveniently located on the next to Shibui Spa, Three Creeks Brewing, Sisters Movie House and Sisters Athletic Club. The Peterson Ridge trail is only steps away from the FivePine campus and is great for avid mountain bikers and hikers with the Three Sisters Mountains in the backdrop. We have luxurious cabins and lodge rooms that are ideal for romantic couples, families and business travelers matched with amenities and hospitality you won't find anywhere else in Central Oregon. We are the only four diamond hotel in Sisters, Oregon and 1 of 3 in Central Oregon. Our state of the art Conference Center is the ideal location for intimate weddings, corporate business meetings/retreats, celebratory parties and family reunions. Whether it's romance, wellness or adventure you are seeking, FivePine Lodge & Cabins is the getaway with it all.
